Cultivating an inclusive culture

We’re committed to listening, learning and embracing different perspectives and experiences – to cultivate a culture where everyone belongs.

Prioritizing our team member experiences

We continue to create an inclusive and welcoming workplace for everyone to evolve and grow. This is what our team members have to say about our culture.

93%

of my colleagues respect my thoughts and feelings.

96%

believe that TELUS respects team members with diverse backgrounds and identities.

91%

feel that TELUS values different ways of thinking and divergent points of view.
2021 Canada’s Best Diversity Employers award logo
Canada’s Best Diversity Employers, Mediacorp
Canada's Top Employers for Young People logo
Canada's Top Employers for Young People
2022 Report on Businesss Women Lead Here award logo
Women Lead Here Honouree, Globe & Mail

Celebrating our progress

Everyone can thrive here

We are committed to ensuring that every TELUS team member is valued, their contributions are recognized and they can thrive in a safe and equitable environment.
Culture icon depicting hands shaking

Removing barriers

We continue to identify unconscious biases and eliminate barriers to inclusion for racialized people and other marginalized groups so that everyone feels valued and respected.
Culture icon depicting three people

Unleashing your potential

We foster an inclusive coaching culture where every team member can unlock their potential, sparking innovation and driving more meaningful impact as individuals and as a business.
Culture icon depicting a hand holding a heart

Supporting your best self

We appreciate every team member’s unique talents, voice and abilities, and offer the flexibility to work in-office or virtually, empowering everyone to prioritize work-life quality and well-being.

Team Member-Led Resource Groups

With over 8,000 members, these groups play a vital role in recognizing diversity, advancing inclusion and fostering well-being within our organization and communities. They support team members who identify as women, Indigenous, individuals of varying abilities, newcomers, Black and LGBTQ2+.

Wayne Hall (he/him), Manager, CSE Escalation Support & Intelligence and Eagles Team Member

Wayne Hall (he/him)

Manager, CSE Escalation Support & Intelligence and Eagles Team Member


“As an Indigenous team member of Métis heritage, I feel grateful that I work at an organization that makes space for the important discussion around discrimination. I'm also proud to help lead TELUS' commitment to reconciliation with our Indigenous communities and support building a culture of diversity and inclusion.”

Cass Turner (they/them), Team Manager, Client Care and Cco-chair of Spectrum

Cass Turner (they/them)

Team Manager, Client Care and Co-chair of Spectrum

“Early on, I chose to work at TELUS in part because it respects and supports the LGBTQ2+ community. From Spectrum, our resource group for LGBTQ2+ team members, and our ongoing support for Pride events to raising awareness of important issues and events such as Transgender Day of Visibility, it’s clear that TELUS continues to be a true advocate for LGBTQ2+ inclusion.”



Our commitment to accessibility

Accessibility is a must-have, not a nice-to-have. We are passionate about creating technology that improves accessibility for customers and team members — it’s an integral part of how TELUS develops our solutions and workplace.

Join our team

A diverse group of young women gathering around a laptop

Paying it forward

Diversity drives innovation and that’s why we provide future leaders with career opportunities and financial support. We believe in empowering the next generation through initiatives like our Diversity in Technology Scholarship, which supports women and minorities in their final year of studies in a technology-related program at a Canadian post-secondary institution.
“As a result of receiving this scholarship, I can spend my final year focused on completing my Engineering degree and planning for my future in the field. This scholarship has also allowed me to connect with mentors, other students and women who, like myself, will be launching their careers in STEM fields after graduation.”

Valerie Ajayi (she/her)

2021 TELUS Diversity in Technology Scholarship winner



Leading by example

To be a leader in diversity and inclusion means ensuring that our amazing team reflects the diversity of our customers and communities at every level of the organization. Our inclusive environment makes the most of our team members’ experiences, encouraging diversity of thought — the spark of innovation.

“As a biracial person of Japanese and Irish heritage, I have experienced the richness and beauty of multiple cultures. As a parent of a neurodiverse child, I have learned the importance of embracing every person's unique talents and abilities. I bring these perspectives to my role as Chief Diversity and Inclusion Officer, and believe that celebrating our team members' diverse and intersecting identities will foster a culture where everyone feels connected and supported.”

Allyson McElwain (she/her)

Chief Diversity and Inclusion Officer

Allyson McElwain (she/her), Chief Diversity and Inclusion Officer

Taking a stand

We remain firm in our stance against all forms of racism, violence and hate. We’re committed to ensuring Canada is a safe and welcoming country for all, regardless of ethnicity, gender, sexual orientation, religion or ability.
Two Indigenous women smiling at the camera

PHOTO:MARK WEST PHOTOGRAPHY

Indigenous Reconciliation

In partnership with Indigenous Peoples, TELUS is committed to progressing the path of reconciliation in a deeply meaningful way and is dedicated to fulfilling our role and responsibilities in this regard.

For more than a decade, TELUS has collaborated with Indigenous Peoples and organizations to enable connectivity and bridge digital, geographic and socio-economic divides. Working together, we are helping create tangible outcomes that will impact generations to come. Learn more from Indigenous voices here.

BlackNorth Initiative

We are committed to investing 3% of our corporate donations for the Black community, hiring at least 5% Black students and having 3.5% of our leadership roles held by Black or racialized persons by 2025.
A trio of Black TELUS team members volunteering

Supporting our communities

Connected for Good

We're bridging digital divides by supporting Canadians with disabilities, low-income families and seniors, youth aging out of foster care and individuals experiencing homelessness.
A person wearing headphones plugged into a smartphone

Proudly behind Pride

We support Pride events across Canada and internationally through targeted sponsorships and TELUS team member participation.
A TELUS Celebrating Diversity banner on display during a Pride parade

Helping youth reach a friendlier future

TELUS Friendly Future Foundation empowers young people through funding enhanced access to technology, health and educational programs.
A trio of smiling teenage girls
Two TELUS team members chatting in the lobby of TELUS Garden in Vancouver

Partnering for progress

Through our Supplier Diversity program, we’re building long-standing strategic partnerships with diverse suppliers that reflect our core values and customer base.

We work with certifying associations and provide equal opportunities for culturally diverse, Indigenous, LGBTQ2+, people with disabilities, women-run organizations, small businesses and veterans to bid for our business in competitive processes that foster economic development in Canada and worldwide.